Cannot communicate with printer

[Sazquatch]

My 6830 Printer has been working well over a wireless network.  HP Support Assistant shows an available update. Atter installing the update, I get a dialog telling me that the software cannot communicate with the printer.  When I go to the  Windows settings, I see that the printer has been removed.  I am able to reconnect the printer.  Support Assistant stil tells me that I need the update.  What's going on?

[asmita6658 · Accepted solution]

@Sazquatch

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

Let's get straight into resolving this issue -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂

[Sazquatch]

By the time I received the response, I had already solved the problem by intuitively following the suggested steps.  Thanks for confirming my action.

[asmita6658]

@Sazquatch

That's great. Happy to hear that 🙂

If you need further assistance feel free to reach out to us. 

Have a great day!