Cannot connect to printer over network from Linux

[The_Stig]

When I run hp-setup, I can get the printer listed but it appears to refuse to communicate with the device. Same problem for wired ethernet as well as wireless.

Please help, I think I have tried everything by now...

Firewall disabled on the workstation does not help. Talking to the printers web interface (:8080) works perfectly. The printer works perfectly via USB. Also works fine from another windows PC (networked)

System:

Linux Mint 17 - X86_64 (up to date)

uninstalled the mint hplip package and installed the latest from HP manually....

----------------

hp-setup

HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: Unable to communicate with the device. Please check the device and try again.

Done.

----------------

hp-doctor output:

> hp-doctor

HP Linux Imaging and Printing System (ver. 3.14.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

 

Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....
Latest version of HPLIP is already installed.


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
 Host: stargate
 Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
 Distribution: linuxmint 17
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro  17 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 12/29/2014 22:32:01
version = 3.14.10

[upgrade]
notify_upgrade = true
last_upgraded_time = 1419919247
pending_upgrade_time = 0
latest_available_version = 3.14.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------------------
|  External Dependencies |
--------------------------

 policykit            Admin-Policy-framework    OPTIONAL        -               0.105           OK         -
 gs                   Ghostscript               REQUIRED        7.05            9.10            OK         -
 network              Network-wget              OPTIONAL        -               1.15            OK         -
 scanimage            Shell-Scanning            OPTIONAL        1.0             1.0.23          OK         -
 avahi-utils          avahi-utils               OPTIONAL        -               0.6.31          OK         -
 dbus                 DBus                      REQUIRED        -               1.6.18          OK         -
 cups                 CUPS                      REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
 xsane                SANE-GUI                  OPTIONAL        0.9             0.998           OK         -

-------------------------
|  General Dependencies |
-------------------------

 reportlab            Python-PDF-Lib            OPTIONAL        2.0             3.0             OK         -
 libcrypto            OpenSSL-Crypto-Lib        REQUIRED        -               1.0.1           OK         -
 pil                  Python-Image-Lib          OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt4-DBUS                REQUIRED        4.0             4.10.4          OK         -
 libjpeg              JPEG-Lib                  REQUIRED        -               -               OK         -
 libpthread           POSIX-Threads-Lib         REQUIRED        -               2.19            OK         -
 python-dbus          Python-DBUS               REQUIRED        0.80.0          1.2.0           OK         -
 python-devel         Python-SDK                REQUIRED        2.2             2.7.6           OK         -
 pyqt4                Python-Qt4                REQUIRED        4.0             4.10.4          OK         -
 cups-devel           CUPS-SDK                  REQUIRED        -               1.7.2           OK         -
 sane-devel           SANE-SDK                  REQUIRED        -               1.0.23          OK         -
 libusb               USB-Lib                   REQUIRED        -               1.0             OK         -
 sane                 Scan-Lib                  REQUIRED        -               1.0.23          OK         -
 cups-image           CUPS-Image-Lib            REQUIRED        -               1.7.2           OK         -
 libnetsnmp-devel     SNMP-Networking-SDK       REQUIRED        5.0.9           5.7.2           OK         -
 python-xml           Python-XML-Lib            REQUIRED        -               2.1.0           OK         -
 python-notify        Desktop-notifications     OPTIONAL        -               -               OK         -

------------------------------
|  Compile Time Dependencies |
------------------------------

 gcc                  gcc-Compiler              REQUIRED        -               4.8.2           OK         -
 libtool              Build-tools               REQUIRED        -               2.4.2           OK         -
 make                 GNU-Build-tools           REQUIRED        3.0             3.81            OK         -

----------------------
|  Python Extentions |
----------------------

 cupsext              CUPS-Extension            REQUIRED        -               3.14.10         OK         -
 pcardext             PhotoCard-Extension       REQUIRED        -               3.14.10         OK         -
 hpmudext             IO-Extension              REQUIRED        -               3.14.10         OK         -

-----------------------
|  Scan Configuration |
-----------------------

 hpaio                HPLIP-SANE-Backend        REQUIRED        -               3.14.10         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension       REQUIRED        -               3.14.10         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_Officejet_Pro_8620?ip=192.168.1.32' is a Hewlett-Packard HP_Officejet_Pro_8620 all-in-one
device `hpaio:/net/Officejet_Pro_L7600?ip=192.168.1.31' is a Hewlett-Packard Officejet_Pro_L7600 all-in-one


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
HP_Officejet_Pro_8620
---------------------
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
PPD: /etc/cups/ppd/HP_Officejet_Pro_8620.ppd
PPD Description: HP Officejet Pro 8620, hpcups 3.14.10
Printer status: printer HP_Officejet_Pro_8620 is idle.  enabled since Mon 29 Dec 2014 10:06:03 PM PST
error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: unable to open channel
error: Communication status: Failed

HP_Officejet_Pro_8620_fax
-------------------------
Type: Fax
Device URI: hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
PPD: /etc/cups/ppd/HP_Officejet_Pro_8620_fax.ppd
PPD Description: HP Fax4 hpcups
Printer Backend /usr/lib/cups/backend/hpfax does not exist! enabled since Mon 29 Dec 2014 10:06:03 PM PST
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: unable to open channel
error: Communication status: Failed

Officejet_Pro_L7600_2
---------------------
Type: Printer
Device URI: hp:/net/Officejet_Pro_L7600?ip=192.168.1.31
PPD: /etc/cups/ppd/Officejet_Pro_L7600_2.ppd
PPD Description: HP Officejet Pro l7600, hpcups 3.14.3
Printer Backend /usr/lib/cups/backend/hp does not exist!ince Sun 28 Dec 2014 10:55:35 AM PST -
Communication status: Good

Officejet_Pro_L7600_fax_2
-------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_Pro_L7600?ip=192.168.1.31
PPD: /etc/cups/ppd/Officejet_Pro_L7600_fax_2.ppd
PPD Description: HP Fax hpcups
Printer Backend /usr/lib/cups/backend/hpfax does not exist!since Mon 10 Nov 2014 10:22:10 AM PST -
Communication status: Good


--------------
| PERMISSION |
--------------

 

Checking Permissions....
Permissions are correct.


Checking for Configured Queues....
 
Queue(s) configured correctly using HPLIP.


Checking for HP Properitery Plugin's....
No plug-in printers are configured.
 

Checking for Printer Status....
error: 'HP_Officejet_Pro_8620_fax' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'HP_Officejet_Pro_8620' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

[The_Stig]

Some additional information:

Switching to DHCP does not make any difference

Removing my old printer (Officejet_Pro_L7600"Officejet_Pro_L7600) from the network doesn't maker a difference either

Please let me know if I can provide adiotional info....

[The_Stig]

Syslog......

Dec 30 11:02:20 stargate hp-systray: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:20 stargate hp-systray: [29791]: error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:20 stargate hp-systray: hp-systray(hpdio)[29793]: error: Device not found
Dec 30 11:02:24 stargate hp-systray: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:24 stargate hp-systray: [29791]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:24 stargate hp-systray: hp-systray(hpdio)[29793]: error: Device not found
Dec 30 11:02:29 stargate python: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:29 stargate hp-toolbox: [30057]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:29 stargate hp-toolbox: hp-toolbox(UI)[30057]: error:  Unable to open device hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32.
Dec 30 11:03:03 stargate python: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:03:03 stargate hp-check: [30059]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32

[FoxP]

Hello,

I had the same problem. Ther printer works perfect using a windows client but shows the error message "Unable to communicate with device (code=12)" under Linux.

I had disabled all not needed services on the printer during initial setup. After I re-enabled SNMPv2 (read only), the printer now works. I guess the linux driver needs SNMPv2 to get some information from the printer...

Hope this is helpful,

best regards,

Florian