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‎01-03-2017 03:59 AM

HP Recommended
Product: HP Deskjet Ink Advantage 2060
Operating System: Microsoft Windows 10 (32-bit)

I replaced a new black ink cartridge I keep receiving an error message saying it was installed in the wrong slot.

1 REPLY 1

‎01-03-2017 01:01 PM

HP Recommended

Hi @beauty_beast,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I understand you are getting an error message soon after replacing the black ink cartridges for your HP DeskJet 2060 printer. Don't worry we'll work together to find a solution for you,

 

Let's try these steps here:

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

Perform a Hard Reset on the printer.

First remove all the ink cartridges from the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the cartridges and then try to print a test document.

 

If the issue persists, I would suggest you follow the steps suggested in the support document - Click here (Please follow the all the instructions step by step).

 

I hope this helps. Let me know how it goes for further assistance.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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