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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2016 09:19 PM

HP Recommended
Product: LaserJet Pro M476dw
Operating System: macOS 10.12 Sierra

I have a new MacBook Pro and am trying to setup the LaserJet Pro M476dw.  The printer is connected via wifi and I have set it up and can print from the MBP.  However I cannot use the scanner functions.  Neither HP Easy Scan nor PDFScanner sees the scanner when selecting a device.

 

I have connected the M476dw using USB and setup the printer that way.  Using USB, it installs the M476dw as a M476nw.  I am able to find the scanner in this matter.

 

I have gone back and tried to select a specific printer driver but all I can find is the M476 and M476.fax selections.

 

Is there an updated driver that is needed to recognise the M476dw scanner using wifi?

2 REPLIES 2

‎12-12-2016 10:13 PM

HP Recommended

Hi,

Please use ShlomiL's instructions on the following post:

    http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Connectivity-issue-for-scanning-again/m-p/5...

Regards.

BH
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‎12-13-2016 06:09 AM

HP Recommended

Thank you!  That solved my problem!

 

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