Cannot install/Switch to Wireless Driver -- Only USB install works

[oao]

Hello? Anybody here?

[Jeet_singh]

Hi @oao,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have tried the steps suggested and still having an issue, I would suggest you try to perform an Advanced reset on the printer, after which you could run the installation and setup your printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers 

[oao]

I replied too your private message.

I wanted to Attach the shot of the error, but this system does not seem to have an attach option.

[oao]

The instructions you sent me how to attch files does not seem to work -- there is no icon for attaching files, only images.

Moreover, when I browse the files to select the one to send you from the desktop, the file is not on the list.

I  copied and pasted the name of the file into the field, but I have no idea if it was attached or not.

Let me know if you received it.

[sandytechy20]

@oao

Thanks for the reply.

There is no images in the post.

Click on upload below “My posts” on the forum home page to upload the image in the post.

Cheers.

[oao]

Sorry, but I do not understand the instruction.

What I need is a way to attach a file to a reply on this page and I have no way of doing this. It's unclear to me how it is possible to do this from the Home page of this forum.

[oao]

I found My Posts but the upload link refers only to videos and images, not to files. What I have is a ZIP file.

[sandytechy20]

@oao

Thanks again and I appreciate your time and effort.

You can just take a screenshot and send that error message as an image file If you are unable to attach ZIP file.

Meanwhile try these steps which might fix this issue.

Temporarily disable firewall software on the computer.

• Return to the Print and Scan Doctor window, and then click Network.
• In the drop-down menu, click Troubleshooting Firewalls.
• Click the name of any firewall software on your system that has an Enabled status, and then click Disable.
• Try installing the HP driver and software again.
• Click here and refer the document for more steps.

Let me know if that works.

Cheers.

[oao]

There is a whole bunch of files generated by the install process that failed, so a screenshot won't do.

[sandytechy20]

Hi @oao

Please try the troubleshooting steps mentioned in the above post to fix this issue.

Let me know the outcome and feel free to contact us if you need more help on this.

Cheers.