Cannot install update file for printer

[TheWriter_twd]

Hi. I bought this printer a few months ago and so far all is good. I have been through one major update routine which seemed go ok but I have a persistant message that says I have an update to install. Says it is an important  update but when I try to install it I just get an error message. File details as below.

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 40.11.1108.1741

Download size: 31.3 MB

Any help or advice welcome

Thanks

[DavidSMP · Accepted solution]

Hi @TheWriter_twd,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you are getting some HPSA update error messages. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent windows or software update?
• Do you own an HP computer? If so, please provide the complete model# of the computer to assist you better.
• Is it an HP support assistant error message?
• How did you deduce that it was the printer’s update?
• Is your printer working fine with the computer?
• Please share a screenshot or photo of the actual error message.

For a start please perform these steps:

• Please look up this forum link: http://hp.care/2uaBGCD which has been provided by an esteemed forum expert.
• This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[TheWriter_twd]

Hi David,

I tried the link you sent and the advice seems to be that some updates will not work if the PC is more than a few years old which mine is.  Didn't seem worth to send all the system information therefore.

The advice is to remove the update from HPSA but I'm not sure how to do this. The error message doesn't appear in HPSA (I t hink) but in 'control panel / system and security / windows update as shown below. If I am simply going to get this message anytime the system does an update can I do anything about this?

Thanks