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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 02:56 AM

HP Recommended
Product: HP Access Control

Hi,

 

I have purchased a carepack for HP Access Control and I cannot find any way to get the carepack linked to my account in order to raise support cases.

 

The carepack registered OK and I have a serial number and certificate for it. When I try to link it to my account, I get a "entitlement is not avaialable" error.

 

Could anyone advise on who to contact or how to resolve this? My emails to various support teams have got me nowhere so far.

 

Thanks,

David

3 REPLIES 3

‎04-25-2017 07:29 AM

HP Recommended

@d_cannon89

Thank you for replying,

 

I appreciate your time and efforts.

 

Please check your private message icon on the upper right corner of your HP Forums profile,

 

Next, to your profile Name, you should see a little blue envelope, please click on it and reply to the message

 

You have a good day.

Rainbow23 - HP Support.
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‎04-25-2017 07:43 AM

HP Recommended

Hi Rainbow23,

 

I've replied to your PM - thanks for your offer of help.

 

For anyone else with this issue, I managed to get this sorted by contacting fcpppsentlement@hp.com. They eventually sent me a welcome pack for the care pack which contained the SAID number. This number can then be used to register support cases.

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‎04-25-2017 07:53 AM

HP Recommended

@d_cannon89,

You are welcome.

 

I am happy to know that the issue has resolved after contacting HP directly.

 

I also appreciate your time and patience.

 

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

 

It was a pleasure assisting you. You have a good day ahead.

Rainbow23 - HP Support.
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