Cannot print anymore 0x6100004a

[Maria_B]

I can't print anymore. I have an error message Paper Jam. I did all the steps to remove a paper but I didn't find anything. After this message I receive an error message 0x6100004a.

I bought this printer in january and I can't use it anymore. Could you please help me?

Thank you!

[Jeet_singh]

Hi @Maria_B,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are getting a '0x' error message on your HP OfficeJet 6962 printer. I'd be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works.

Clear jammed paper from the printer

Make sure the carriage can move freely

Make sure the ink cartridges are inserted correctly

Please follow the steps suggested in the support document for - 'Carriage Jam' Error - Click here

For additional steps, please follow this link: Click here

If the issue persists, I would suggest you try and check for the latest firmware update, if available for your printer, using this link.

If nothing works, I would personally suggest this could be a printer hardware. Please contact HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.