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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-04-2017 06:56 AM

HP Recommended

The customer support contact page is really not customer friendly designed (or by a methodology not the get in touch with customer anymore after they bought a product).

 

Entering my user credentials and problem description an OPTION button got active. By using it I'm redirected another page to start over from beginning - nice 😞

I cycled around 3-4 times, then I gave up. I feel shattered.

 

Next time I'll use another printer type, probably from Samsung.

 

Actually the PDF option to print documents I could reactivate or was available, but hidden/unknown to me. A PDF seems not be equal to PDF – some can be printed and some not. A test series (small PDF files 6 description) is downloadable here:

https://www.dropbox.com/sh/68b8kooaoit2d9h/AADAAKY8-R1GHR4qkOANLAiRa?dl=0

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‎02-04-2017 09:51 AM

HP Recommended

@Hans13

 

I reviewed your post and the link to contact HP phone support did not work unfortunately. 

 

However, if you could let me know your country of residence, I'll locate the contact details for you, 

 

Please let me know. Thank you. 🙂

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‎02-05-2017 01:19 AM

HP Recommended

Hello Kazi,

 

thanks in continuing support.

 

My country of residence is Germany.

 

-Hans

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