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Maureen60
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Cannot print from emails , word , desktop. Message says can only print from apps

HP Recommended
Office Jet 6950
Microsoft Windows 8.1 (64-bit)

I just bought  a new OJ 6950 and it connected to my windows 10 laptop without any problems. I then connected the other lap top which is windows 8.1 64 bit and I keep getting a message saying printer can only print from apps. Have tried lots of things but still the same message comes up. Please Help

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Chimney_83
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HP Recommended

Greetings @Maureen60

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are able to print from your Windows 10 computer but not from Windows 8.1 computer. You keep getting a message that states that you can only print from Apps. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

May I know the steps attempted?

How is the printer connected to your computer? USB or wireless. 

Have you installed the full feature software on your computer?

 

Recommend you run HP Print and Scan doctor to automatically detect and fix the issue you are facing. Click here

If the issue persists, please follow the procedure mentioned below to uninstall the printer cleanly and install it back on the computer. 

The procedure might be complicated but will fix the issue you are facing. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped.

Chimney_83
I am an HP Employee

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Maureen60
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Did all that you told me to do and still get message Can only print from Apps

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Chimney_83
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Thanks for the reply and performing the uninstall process step by step. Could you provide a screenshot of the error you are getting, devices and printers windows and device manager? 

Request you create a new user account on your computer and check as well. 

 

Please provide the screenshots for further assistance. 

Chimney_83
I am an HP Employee

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