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‎04-27-2017 07:17 PM - last edited on ‎04-27-2017 07:25 PM by Retired

HP Recommended
  • On Win10 on Surface Pro 3,  I tried to remove HPC86C02 (HP OfficeJet 8710) because it showed offline and wouldn't print.
  • Mouse over showed "removing" but it remains.
  • I stopped the Print Spooler, deleted the temp file from Windows/System32/Spool/PRINTERS, and restarted the Print Spooler successfully
  • Print Spooler Dependencies are HTTP and RPC
  • When attempting to print from OneNote or Word, HPC86C02 (HP OfficeJet 8710) does not appear in the "Select Printer" box.
  • Settings-Manage your Device-HPC86C02 (HP OfficeJet Pro 8710)
    • Open Print Que returns the error: "Printer HPC86C02 (HP OfficeJet Pro 8710) does not exist on this computer"
    • Print a Test Page returns the error "Operation could not be completed (error 0x00000709))
    • Hardware Properties returns the error "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
  • Yet HP All-in-One Remote app on Surface Pro 3 prints a printer status report successfully
  • iPhone prints successfully wirelessly
  • …but OneNote and MSWord on my Surface Pro 3 can't find the printer??
  • …and HPC86C02 (HP OfficeJet 8710) cannot be removed and added a new??
  • Any help is appreciated

 

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