• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2014 11:51 AM

HP Recommended

Sunshyn2005,

 

Thanks for providing information on this issue.

 

Apparently the problem your customers are having is that they waste their time trying to update the firmware on their printers and after a few hours of frustration they finally find out that HP has an out of date firmware file on its website that has a date that is much newer than the firmware itself.

 

HP needs to do the following to make the firmware update process less frustrating:

1.  Establish dates and version numbers in the file metadata that clearly indicate which firmware file is newer. 

2.  Keep the HP web site up to date with the latest firmware versions.

3.  Broudly and transparently announce to the public when a firmware update will be performed and why.

4.  Establish technology so that firmware can be updated over wireless links so that networks do not have to be reconfigured to do firmware updates.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.