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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Laser Jet M402
Microsoft Windows 10 (64-bit)

I have tried to install the printer via a USB cable.  After about 10-15 minutes, the installation stops and I get a message that the installation failed (I think it says it took longer than expected).  There is no advice on what to do next, other than retart and try again (did not help) or going to HP support.

 

How can I get the printer to install?? 

4 REPLIES 4
HP Recommended

Hi Larry120,

 

can i check with you which specific model for LJ Pro M402 printer you are trying to setup. There are 2 model available namely M402d and M402dw.

 

Also i would suggest uninstall any the current setup you have in your system and install the full software & PCL-6 driver from the below link. 

 

Try restart printer setup process from the beginning but this time without connecting the USB to your system. Wait till the printer prompts you to connect the cable at the appropriate time. I am also providing you the Getting Started Guide which will be helpful.

 

Setup Guide - http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04642979-3.pdf

 

Installation Software - http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7458636&swItemId=lj_149219_3&swEnvOid=419...

 

Please do let me know if this fixes the installation issue or not so accordingly i can take it further and investigate.

 

 

Thanks.

N_Sarode

 

 

 

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
HP Recommended

Hello,

Thank you for contacting HP!!!!

Recommended action

Details
“Fatal Error” at 99% of the install for LaserJet products may be seen on printers connected via USB during the printer software install from either the product CD, hp.com download, or Smart Install attempt. In most instances this error will be seen if a UPD print driver has already been installed on the PC.

Cause
The cause of this product software installer issue is the UPD driver having a newer timestamp/datecode than the discrete driver on the product CD. This will cause the Operating System to choose the UPD driver as the best match for the USB connected product during the Plug and Play process.

Solution
First, have the customer download and install the HP Print and Scan Doctor tool to see if it can resolve the issue: HP Print and Scan Doctor . Document the results in the case notes and then continue troubleshooting below if needed.

Preferred: Choose a network or wireless network connection type if possible. This error will not be seen on network or wireless connected printers.

 


There are two additional workarounds/fixes for this issue. Depending on the OS and version of UPD installed, one of the below solutions may not be available. At this time, the only way to find out is to try the first solution, if it does not work, move on to the second solution.

 


Solution #1

 


If the customer is unwilling or unable to connect to a network there is another way to force the installation to work. Follow the below steps:

CANCEL out of the failed installation attempt.

Open the DEVICE MANAGER in the CONTROL PANEL. (Control Panel -> System -> Hardware Tab -> Device Manager)

Click VIEW then select Show Hidden Devices.

Important: Keep the Device Manager window open. It will be used later during the software installation.

Disconnect the USB cable from the printer if hasn’t been already.

Now run the installer again from the product CD or from the HP download software solution.

Re-connect the USB cable when prompted.

As the installer loads the necessary files, bring up the Device Manger window. Follow the instructions above each of the below figures.

 

Link;-   http://saw.cce.hp.com/km/saw/view.do?docId=emr_na-c03341173&hsid=73042537&sz=10787

 


Please let me know if it works or not?


we will be glad to assist you

 
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

Click "Accept as Solution" if it solved your problem, so others can find it.

 

HP Recommended

Hi

Thank you for contacting HP!

 

First please make sure that the printer is getting detected in PC using the "Device Manager" in PC. And if the printer is getting detected please follow the below steps which should resolve the issue.

1. Disconnect the printer USB connection from PC

2. Uninstall all the "HP M402 Priner" related s/w from "Control Panel" in PC

3. Follow the below steps and Turn Off "HP Smart Install" in the printer menu. 

          a. From the Home screen on the printer control panel, touch the Setup button.

          b. Select "Service Menu"

          c. Select "HP Smart Install " and select "Off"

4. Without connecting the printer to PC, run the setup from the CD and connect the printer USB cable to PC only when the s/w prompts you to.

Follow these steps and printer should get installed fine.

 

Please let us know if the steps worked or not, we would be glad to assist you further

 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

 

Click "Accept as Solution" if it solved your problem, so others can find it.

 

 

 

 

 

HP Recommended

Hi

Thank you for contacting HP!

 

First please make sure that the printer is getting detected in PC using the "Device Manager" in PC. And if the printer is getting detected please follow the below steps which should resolve the issue.

1. Disconnect the printer USB connection from PC

2. Uninstall all the "HP M402 Priner" related s/w from "Control Panel" in PC

3. Follow the below steps and Turn Off "HP Smart Install" in the printer menu. 

          a. From the Home screen on the printer control panel, touch the Setup button.

          b. Select "Service Menu"

          c. Select "HP Smart Install " and select "Off"

4. Without connecting the printer to PC, run the setup from the CD and connect the printer USB cable to PC only when the s/w prompts you to.

Follow these steps and printer should get installed fine.

 

Please let us know if the steps worked or not, we would be glad to assist you further

 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

 

Click "Accept as Solution" if it solved your problem, so others can find it.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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