Cant load Print and Scan Doctor 5.0 or Photo Creations

[ChosenThunder]

I recently updated my operating system to Windows 10 and am trying to reload my printer.  I've gone online and gotten the drivers that are supposed to work for Windows 10 but everytime I try to update Print and Scan Doctor it fails when it comes to loading Bing Bar (not supported by Windows 10) and when I try to load Photo Creations I get error code 80004005:1.  What am I doing wrong?

[Rainbow23]

@ChosenThunder,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to update the HP Print and Scan Doctor.

Don't worry as I have a few steps that should help fix this issue.

You need to download the HP Print scan doctor from the link: http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Let me know how that works.
 

I hope you have a good day ahead.
 

[RocketLife]

Hi Thunder.

Error 80004005:1 indicates there was a problem with your Internet connection during installation.

Uninstalling and reinstalling HP Photo Creations should fix the error. Here are step-by-step directions for Windows 10:

1. Check Your Internet Connection

• If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.
• Check your computer’s clock to be sure the date and time are set correctly.

2. Uninstall and Reinstall HP Photo Creations

Step A: Uninstall HP Photo Creations

1. Click on Start
2. Click on Control Panel
3. Click on Add or remove programs
4. From the program list, select and remove HP Photo Creations 

Step B: Download and reinstall HP Photo Creations

1. Go to www.hp.com/go/hppc 
2. Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
3. Follow the onscreen instructions to reinstall HP Photo Creations.

Step C: Open HP Photo Creations 

• Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working.

I find restarting the computer after step C can help as well.

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Our support team is always happy to help. You can reach them at www.hp.com/go/supportform.

Thank you for trying HP Photo Creations,

RocketLife