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DebB1992
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Cardstock printing

HP Recommended
Envy 4500 Series
Microsoft Windows 10 (64-bit)

How do I change the setting for paper type to cardstock???  I used it last year with no problem and now it will not pull it through to print correctly.

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Riddle_Decipher
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@DebB1992

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand you want to print cardstock,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check if your printer supports cardstock printing?

 

If you haven't, Click on the link below to check out the supported card type that the Envy 4500 supports and posted a screen shot for you below. I have also posted the link to get to the specifications page for you! I hope that helps

 

HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series Printer Spec...

 

That said, here're the steps on how to print:

 

 

Paper Type

The first step is to determine what type of paper your printer supports. Some printers may not be equipped to handle the heavy weight of card stock, and trying to print with that type of paper could do damage to your printer. HP recommends reading the documentation that came with your printer, including the owner's manual or user guide, to find out what types of paper your printer can support. LaserJet and OfficeJet printers can typically handle card stock, though others may not. You can also check the printer's data sheet; look for the "Media Weight" to find out what weights of paper it supports, and then compare that to the paper information the packaging of your card stock. After reviewing the recommendations, purchase the recommended card stock.

 

Adjust Printer Tray

Now that you know your printer can support card stock, adjust the printer settings to essentially inform the printer and computer that you're using heavy paper. Your owner's manual will have more specific instructions, but typically, you'll first have to adjust the printer tray. On the printer's control panel, click "Select" to open the printer menus, and then select "Paper Handling." Scroll up or down the menu to find "Tray." Select "Heavy" or "Card Stock" from the Tray menu. Then close the menus by pressing "Resume."

 

Printer Settings

You'll also need to change your printer settings. With the document you want to be printed, open on your Windows computer, click "Print" from the File menu. Then click "Properties," and select "Paper" or "Paper Quality." Select "Card Stock" or the weight of paper you're using from the list of paper types, and then click "OK."

 

Feed the Paper

Some HP printers may allow you to load multiple pieces of card stock into the tray, but to get the best quality, you may have to load the card stock manually. Look at the card stock to make sure there are no nicks and the paper is not curled or otherwise damaged. If it is, the paper may not feed properly. Also, check your printer's documentation to find out whether the card stock needs to be fed through a particular tray on your printer. On the LaserJet 4200, 4300 and 9500 series printers, for example, card stock needs to go through Tray 1. Hand feed the first card into the tray, review it for quality, and then try adding a stack of cards to the tray. If you have problems, hand feed each card.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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DebB1992
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So.... even though the printer has printed cardstock for two years, it apparently wasn't suppose to so now it is now broken and I have to purchase a new printer.  It is now pulling two-three pages of plain paper when printing.  Very frustrating but my mistake.

Riddle_Decipher
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@DebB1992

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

 

To clarify, your printer should support Card Stock printing, the only thing you need to do is ensure the right media/paper weight and type are being selected before you attempt to print.

 

Go through the instructions I've attached on my previous reply to start printing,

That said, the reason it could be pulling 2-3 pages at the same time is because the wrong paper type is selected under printing preferences, if the issue persists, please install the latest printer drivers from HP: Click here to find and install.

 

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Riddle_Decipher
I am an HP Employee

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DebB1992
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I don't believe it supports 8.5 x 11 cardstock.  Is that correct??

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Riddle_Decipher
HP Support Agent
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@DebB1992

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

 

You are right as this specific measurement of 8.5x11 isn't supported, below is what's supported by the Printer:

 

Card type - Size

Index - 76.2 x 127 mm (3 x 5 in)

Index - 101.6 x 152 mm (4 x 6 in)

Index - 127 x 203.2 mm (5 x 8 in)

Japanese postcard - 100.1 x 148.1 mm (3.94 x 5.83 in)

 

Let me know if this information worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee

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