• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-12-2017 03:11 AM

HP Recommended
Product: HP Officejet Pro X476dw MFP

Hello all!

 

I am afraid we've had a problem in the office...hope someone could help!

 

We have a cartridge jam problem as shown in the image. We cannot pull out any of the cartridges and the blue cartridge has been raised.

 

I can push and release (but cannot take it out) all the other cartridges except for the blue/cyan one.

 

Anyone got any advice on what we could do please? It is causing some havoc in the office...

 

Hope someone can give some good advice! Thank you.

 

Jessica

 

 

Catridge Jam in HP Officejet Pro X476dw

1 REPLY 1

‎08-09-2018 01:54 PM

HP Recommended

It seems you have the printbar in the raised position which is good. It means that the cartridges are accessable from the ink cartridge door. At this point, normally you should be able to remove all the cartridges. I dont know why you can release the other 3 and not the cyan but here's some advice. Unplug the unit. This way you are not fighting to raise the printbar against any motor engaging the other way. With no power to the unit, you should be able to raise the printar all the way to the top by using a flat screwdriver above the cartridges as a lever. Once the cyan's bottom lip clears the opening you should be able to pull it out.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.