cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HMart
New member
1 0 0 0
Message 1 of 2
1,140
Flag Post

Cartridge Jam in HP Officejet Pro X476dw MFP [Cannot remove cartridges! Office help!]

HP Recommended
HP Officejet Pro X476dw MFP

Hello all!

 

I am afraid we've had a problem in the office...hope someone could help!

 

We have a cartridge jam problem as shown in the image. We cannot pull out any of the cartridges and the blue cartridge has been raised.

 

I can push and release (but cannot take it out) all the other cartridges except for the blue/cyan one.

 

Anyone got any advice on what we could do please? It is causing some havoc in the office...

 

Hope someone can give some good advice! Thank you.

 

Jessica

 

 

Catridge Jam in HP Officejet Pro X476dw

0 Kudos
1 REPLY 1
MPRYAN
Level 1
6 6 0 0
Message 2 of 2
Flag Post
HP Recommended

It seems you have the printbar in the raised position which is good. It means that the cartridges are accessable from the ink cartridge door. At this point, normally you should be able to remove all the cartridges. I dont know why you can release the other 3 and not the cyan but here's some advice. Unplug the unit. This way you are not fighting to raise the printbar against any motor engaging the other way. With no power to the unit, you should be able to raise the printar all the way to the top by using a flat screwdriver above the cartridges as a lever. Once the cyan's bottom lip clears the opening you should be able to pull it out.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation