Cartridge place wont move and its new

[Etaf15]

I have a problem with my 3785 hp printer its cartidge place isn't moving i just bought it new

[DavidSMP]

Hi @Etaf15,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding cartridges not moving. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you.

First off, to assist you better, I would require more information regarding this.

• Did you bypass power strips and connect the computer directly to the wall outlet?
• Did you do a hard reset on the computer?

It looks like a hardware issue with the printer. Please perform these steps to try and correct the issue.

• Please connect the computer directly to the wall outlet, bypassing power strips.
• Then perform a hard reset. Follow the steps mentioned in step 1 from this link
• Then remove the cartridges one at a time and reinstall them and check if the printer works.

If it still does not work, please contact HP phone support by following these steps.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead.

[Etaf15]

After this situation ,I discovered that there was a black piece in the cartridge place that should be going down when the cartridge place moves to put cartridge in it , This piece blocked the cartridge place .
But after that idk what happend to the black piece it just stayed down all the time and it succeeded putting the cartridge there but the printer didn't print correctly ,and I'm surprised because all these problems and i just bought it new (19th april ) 4 days ago.

[Jeet_singh · Accepted solution]

Hi @Etaf15,

Thank you for replying,

I appreciate your time and efforts,

I understand this could be an issue with the printer hardware. I would personally suggest you contact our HP phone support for available service options. Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Etaf15]

I am the one who's thanking you , I appreciate taking your time answering my questions.
@davidsmp
@jeet_singh

[Jeet_singh]

Hi @Etaf15,

Thank you for the update,

I appreciate your time and efforts,

Just wanted to check if you were able to contact Phone support and were they able to help you. If you need any further assistance, please do let me know.

You've been great to work with and it has been a genuine pleasure interacting with you.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[Azeembaig1]

Similar problem faced. New HP deskjet ink advantage 3775 bought today. Printer cartridge path jammed with small black protruding plastic stick from the printer base. Unable to remove and also unable to load new cartridges. Kindly help in resolving pls