Cartridge problem - message says cartridge missing or damage... - HP Support Community

Wayne243 · ‎03-22-2017

The printer presented the error message "Cartridge Problem - The following cartridges appear to be missing or damaged". I replaced the cartridge with a new cartridge and the message did not change. I then turned off the printer and let it sit for a while and then restarted the printer and the same message is present. Is there anything I can try to correct the situation.

Thanks for your help,

Wayne243

Bob_Headrick · ‎03-22-2017

The troubleshooting steps in the document here may help resolve the cartridge error on your Officejet 7500 printer.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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gpc123 · ‎03-22-2017

Please remoove and re-install the cartridges again.

I am an HP employee

43531783 · ‎03-22-2017

Hi Wayne243,

I saw ur printer is 7500 wide format one, i attached some link here, wish it can help:

User Guide: http://h10032.www1.hp.com/ctg/Manual/c02495504

Support Webpage: http://support.hp.com/us-en/product/HP-Officejet-7500A-Wide-Format-e-All-in-One-Printer-series---E91...

Some thing u may also try:

-replace with HP original cartridge, not refilled or 3-rd party cartridge

-clean the security chip on the cartridge

-clean the printhead electrical contacts

wish it can help!

I am an HP employee.

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Wayne243 · ‎03-22-2017

Thank you for the suggestion. I followed the instructions carefully however the issue was not resolved.

Wayne243 · ‎03-22-2017

i removed the cartridge and installed a new one with no success.

Thanks for your suggestion

Bob_Headrick · ‎03-22-2017

Which cartridge is being reported as missing or damaged? Did you go through the steps in the link I gave above:

http://support.hp.com/us-en/product/HP-Officejet-7500A-Wide-Format-e-All-in-One-Printer-series---E91...

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

43531783 · ‎03-22-2017

Hi,

sorry to hear that,

could u try to clean the electrical contacts for both cartridge and printhead? just to confirm that its not the connectivity issue.

if still cannot, can try to use: HP Print and Scan Doctor, this is to check whether there are other issue

if still still cannot, please reach the hp support agent or call the official support.

I am an HP employee.

If your problem is solved please click the "Accept as Solution" button.

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

jabzi · ‎03-22-2017

Hello,

Please click HERE to access the steps that should resolve the issue .

or click on the URL http://support.hp.com/us-en/document/c03379185

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

PWTan · ‎03-23-2017

Hello

If the above suggestions does not work, would propose for you to link up with the service center.

If my answer was helpful please click the blue “Kudos" button to say "Thank You" or Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP.
Although I am an HP employee, I am speaking for myself and not for HP.

Cartridge problem - message says cartridge missing or damaged

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