• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-16-2017 07:30 AM

HP Recommended
Product: OfficeJet 6600
Operating System: Mac OS X 10.10 Yosemite

 

My ink levels are OK except for Y which is low but not empty.  Has now stopped printing as Errror message coming up for all 3 colour cartidges stating Damaged!!!

 

Any suggestions on this one please

2 REPLIES 2

‎05-17-2017 09:43 AM

HP Recommended

I could noot resolve the issue by looking at the HP site and I needed the print facility pretty quick as I do work for a charity.  I had extended insurace via Curry's (cost £15 for 2 yrs after Manufacturers Warranty),  Only had 6 months to run.

 

I called their help line and they thought it was a carriage problem re the ink cartridges. Offered a free replacement straight away. So now have a new 6960 which had a £10 price differential.  6600 no longer stocked.

 

So within 1 hr I had the new printer home and installed.

‎05-17-2017 01:46 PM

HP Recommended

Hi @chas379,

I understand that the issue resolved after the unit was replaced with a new printer.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.