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05-16-2017 07:30 AM
My ink levels are OK except for Y which is low but not empty. Has now stopped printing as Errror message coming up for all 3 colour cartidges stating Damaged!!!
Any suggestions on this one please
05-17-2017 09:43 AM
I could noot resolve the issue by looking at the HP site and I needed the print facility pretty quick as I do work for a charity. I had extended insurace via Curry's (cost £15 for 2 yrs after Manufacturers Warranty), Only had 6 months to run.
I called their help line and they thought it was a carriage problem re the ink cartridges. Offered a free replacement straight away. So now have a new 6960 which had a £10 price differential. 6600 no longer stocked.
So within 1 hr I had the new printer home and installed.
05-17-2017 01:46 PM
I understand that the issue resolved after the unit was replaced with a new printer.
I also appreciate your time and patience.
Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
You have a good day ahead.