Cartridges Depleted message even though they are full followed by blue error B305DFF9

[EJStgh]

My printer screen is showing a message which is in error:  “Cartridges Depleted:  Cyan & Magenta;  Depleted cartridges must be replaced to resume printing.”   These cartridges have been replaced and are full but still the message of depleted cartridge for cyan & magenta appears.  This error message is followed by a blue error code on my printer screen: “B305DFF9.”

I have unplugged the printer from the wall power socket  while it is on, pushed the power button for 15 secs then plugged the printer back into the socket and the same error messages appear.  Furthermore, I am unable to print.  I have removed all the cartridges and cleaned the contacts and restarted the printer and the same error messages appear.

The printer is less than 2 years old and I am unable to print because of these error messages.

Please advise me on what to do.  THANK YOU!

[Echo_Lake]

@EJStgh

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are receiving a "B305" error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults:

• 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
• 2. Touch Printer Maintenance.
• 3. Touch Restore.
• 4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

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