Cartridges in hp deskjet 460 won't move to middle to install new cartridges

[kathyanne]

I have not used this printer for a long time. I have set it up today to use with mac sierra. However the cartridges need changed and they will not move to the correct position to allow me to do this. They are remaining at the left hand side of the printer.

When i initially put the printer on I unwittingly did not allow the complete initialisation to take place as I hadn't rrealised you have.

The printer seems to be working properly performing print head clean, align, printing except only blank pages are being printed as ther cartridges need changed.

ANY HELP WOULD BE GRATEFULY RECEIVED.

THANK YOU!

[sandytechy20]

@kathyanne

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting carriage jam issue on your HP Deskjet 460 Mobile Printer. I would like to help you out with this issue today.

• Turn the unit off and remove the battery and/or power cord from the unit.
• Open the lids on the printer.
• Using your finger move the wiper assembly to the forward portion of the printer.
• The carriage should now be unlocked and able to move freely.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.