Chinese characters randomly appreaing in printed document

[steve175vs]

When I print the preview is correct but I will randomly get Chinese characters in my printed document. I updated my driver and can not think of anything else that would cause this to happen. I am using windows 7 and this only happens when printing a Word document.

[lions99]

Hello, 

it seems like you're having an issue with word. I would suggest doing this. 

1. Click the Tools->Options menu item.
2. Click the View tab.
3. Under Formatting Marks, uncheck the option All.
4. Click OK.

If this doesn't resolve the issue, then I would suggest calling Microsoft and see what they can do to remove or reinstall the program. 

I wouldn't doubt reinstalling word will resolve the issue which shouldn't give you an issue if it a trial version, if it's paid you will need to have the Product key, but I would suggest calling Microsoft first.

[Arasu07]

Hi,

Even I'm facing the same issue even after unchecking 'Show All formatting marks'. I'm getting chinese characters printed in hard copy document randomly and if I give a try again for the same document it is getting printed out without any issues.

If I print the rtf document(by opening in MS word 2010) to a pdf printer it is printing without any issues and I never faced any issues.

[gfav]

Hello,

I have been having this issue recently with windows 10, word 2013, hp laserjet m712 and HP universal print driver. Have you ever figured out what the issue was?

I have tried multiple firmwareon the printer and upgraded it to hp futuresmart3

thanks in advance,

Gary