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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2015 07:06 PM

HP Recommended
Product: Designjet T920
Operating System: Microsoft Windows 7 (64-bit)

On my T920 PS eprinter I keep getting an error "Clean all paper in stacker and basket, and then restart the printer. If problem persists, call HP support".  Tryed restarting a couple of times to no avail. Any ideas before I call HP Support

4 REPLIES 4

‎08-06-2015 04:46 PM

HP Recommended

I had something similar happen on a DJ T2500. Mine actually gave me an error code of 90:03. I ended up contacting HP support and they walked me through a stacker calibration, which fixed the issue.

‎04-11-2016 01:00 AM

HP Recommended

On my T920 PS eprinter I keep getting an error "Clean all paper in stacker and basket, and then restart the printer. If problem persists, call HP support".  Tryed restarting a couple of times to no avail. Any ideas 

Spoiler
 

‎07-04-2016 06:14 AM

HP Recommended

I am stuck with the same error. Could you post the steps you went through?

‎07-11-2016 09:23 PM

HP Recommended

Hi,

 

Make sure there is no jam on the stacker

Update the the latest firmware

Reboot the printer a few times

The stacker jam sensor is on the rollers on the far left on the stacker, make sure they are down

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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