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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2017 07:17 AM

HP Recommended
Product: Deskjet 6940
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

how can I clean my print heads?

 

I can't find it anywhere.

 

Same problem for aligning the print heads....

5 REPLIES 5

‎04-28-2017 07:50 AM - edited ‎04-28-2017 07:54 AM

HP Recommended

Use the printers EWS by typing in the IP address of the printer into your web browser address bar.

 

Or if not available...

 

Automatically clean print cartridges
If the printed pages are missing lines or dots, or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned.
If the print cartridges are not low on ink, follow these steps to clean the print cartridges
automatically:
1. Open the printer Toolbox.
2. Click Clean the Print Cartridges.
3. Click Clean, and then follow the onscreen instructions.

 

Download and read your User Guide here for all info.

 

https://support.hp.com/us-en/product/hp-deskjet-6940-printer-series/468001/model/468003/manuals

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‎04-28-2017 08:15 AM

HP Recommended

Hi,

 

when I enter the printers IP in the browser, I can see how much ink is left in the cartridges and some other stuff, but no option to clean/align cartridges.

 

Printer toolbox:

I don't know exactely what you mean with this, but when I open the printers properties in control panel, there isn't a tab with clean/align options...

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‎04-28-2017 10:30 AM

HP Recommended

The Printer Toolbox is under the HP folder.  If it is not there, you may have to fully reinstall the printers software to get it back.

 

Please use the above link to search for your information since the printer is so old.

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‎04-28-2017 10:41 AM

HP Recommended

There is no software for this printer for Windows 10

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‎04-28-2017 11:00 AM - edited ‎04-28-2017 11:00 AM

HP Recommended

Ah, that's why.  Time for a new printer.

 

If you read the User Guide it tells you have to clean the printer manually.

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