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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Color Calibration fails

HP Recommended
DesignJet Z6100
Microsoft Windows 10 (64-bit)

Hello, Having issues with color calibration. Tried 3 times, it prints out the calibration chart, starts to scan then about 75% through the scan process, it self terminates, saying there was a problem with scanning. Printhead alignment worked fine just prior. 

 

 

Anyone have this issue with a fix?

 

Also, anyone tried a color profiling service? Any reccomendations? Prints are comming out very magenta biased. (perhaps to due color calibration failure)

 

 

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Hi,

 

Print the diagnostic print and look for failing printheads.

Clean the defective printheads and print the diagnostic print again

If there is no change, replace those printheads

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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  1. If the Printhead Alignment fails for any reason, a warning message will appear on the Front Panel. In this case, try the following:
  2.  
 
  • Enter the Front Panel menu and retry the Printhead Alignment. If the Alignment completes successfully, then perform the Color Calibration.

  • If the Alignment fails again, check the Alignment pattern to see if any of the Printheads are printing incorrectly. If necessary, perform a Printhead Recovery through the Front Panel and retry the Printhead Alignment.

  1. The Printer will now perform the Color Calibration. When the following message appears on the front panel, you must select whether you would like to continue with the calibration by pressing the Enter key. Press Back or Cancel to exit the calibration.

    Figure 15: Front panel message

    1. Once the Color Calibration is completed, the following message will be displayed on the Front Panel. Press the Enter key to continue.
    2.  
    3. Figure 16: Front panel message
    4. If the Color Calibration fails for any reason, a warning message will appear on the Front Panel. In this case, try the following:
    5.  
     
    • Enter the Front Panel menu and retry the Color calibration.

    • If the Calibration fails again, check the Calibration pattern to see if any of the Printheads are printing incorrectly. If necessary, perform a Printhead Recovery through the Front Panel and retry the Calibration.

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Here is another doc with more details

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01235032

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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  • Enter the Front Panel menu and retry the Color calibration.

  • If the Calibration fails again, check the Calibration pattern to see if any of the Printheads are printing incorrectly. If necessary, perform a Printhead Recovery through the Front Panel and retry the Calibration.

  • Once the Color Calibration is completed, the following message will be displayed on the Front Panel. Press the Enter key to continue

ALL CLC profiles are deleted so you will need to perform color calibrations again for every new media that is laded in to the printer

 

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Try also first to do   printhead clean     all   . Then do the color calibration. 

 

My Z3100, Z3200 44" from time to time fail color calibration & printhead alienment & I always do   clean all printheads

first, then do color calibration or printhead alienment.

 

Keep it in mind, even color calibration & printhead alienment fails, printer might still print nice, perfect without issues.

 

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Thanks allot for all the replies. Wanted to mention that the reference to printhead alignment was that the alignment worked fine. I mentioned that I had just did a successful alignment, and thought to mention it, as some of the same function and mechanical systems are used for color calibration too.


Thanks a ton for all your feedback expertise!

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