Solved: Re: Color LaserJet Pro MFP-M281fdw shows 49 Service Error af... - HP Support Community

JoopR · ‎10-23-2022

After an apparenty automatic update of the firmware (20th of October), the printer first showed a few times the 79 Service Error. After trying to resolve that via some formum posts, the printer keeps rebooting now with an 49 Service Error. I've tried all kinds but to no avail unfortunately. I feel robbed of a printer now by HP because of the firmware update making my printer unuasable. I find that unacceptable!

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Regards,
Joop Roseboom

donald44 · ‎12-05-2022

I wanted to share 2 emails I just received from HP after I submitted a case to HP support 2 days before my warranty expired. I submitted and created a case on 10/26/2022 the day my printer started acting up with error 49. I attached a copy of the warranty to the email and explained what I was experiencing. They emailed back with confirmation that they received my request for service. Now after finding and repairing the printer on with the help of this community I received these 2 emails yesterday stating my case is now closed. I never received anything in between my first confirmation of them receiving my service request until this case closed email. They actually provided me with phone numbers on this email. I called and tried to speak with any live person. It requested my serial number. once I provided that it prompted me asking what type of assistance I needed. It then said it was transferring me to a HP agent then it hung up. Great service (yeah right). I really believe there is no one that works for HP and its all AI.

Hello Donald,

Thank you for contacting HP Customer Support.

IMPORTANT: Please do not reply because this email account is not monitored.

Thank you for taking the time to send HP your email about your problem with your HP HP Color LaserJet Pro MFP M281fdw,

Product: HP Color LaserJet Pro MFP M281fdw
Serial Number: [Personal Information Removed]

We apologize for your experience, you have reached the warranty department. Please click on the below link to chat with our “virtual agent” (https://support.hp.com/us-en) to help you resolve your problem! If you need additional support, you can also select to “Contact an HP agent for Support” located on the same support page.

assistance: [content removed]

HP offers several resources that you can use for support of your HP product.

Free Self-Help Support:

* For troubleshooting tools, drivers, software, support video’s & articles, manuals, and more, visit your HP product page: http://support.hp.com/us-en/search?q=HP Color LaserJet Pro MFP M281fdw
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Sincerely,

[content removed]
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This second email was sent same time same day.

PLEASE DO NOT REPLY TO THIS MESSAGE

This email was sent from a notification-only address that cannot accept incoming email.

Dear Mr / Ms Donald,

Your case has been closed. Please note that if materials are being sent to you, this notification confirms that these materials have been ordered.
Case Number [Personal Information Removed]

HP Reference Number:	[Personal Information Removed]
Product Description:	HP Color LaserJet Pro MFP M281fdw
Product Number:	T6B82A
Serial Number:	[Personal Information Removed]
Case Subject	My product is in warranty, I will attach my proof of purchase.
Portal Case URL:	N/A

Sincerely,
HP Customer Support
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I just wanted to post these here in case anyone wanted to try and call HP directly. I hope this helps anyone be able to get in touch with HP over the phone.

HP you can be sure this customer of yours is never purchasing another HP product in my lifetime.

View solution in original post

Repairatrooper · ‎10-23-2022

You need to determine if this is a hardware issue or possible computer or software issue. Disconnect all network and USB cables from the printer, including wireless. Then restart the printer to see if you get the same error when disconnected. If you do, then either you have something corrupted in the print spooler or a driver issue. In that case, you must completely clear the spooler or possibly update your driver. If the device still fails to come to ready in stand alone mode then indeed it would appear that the update has gone awry. Post back with your findings and someone can advise further,

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

JoopR · ‎10-23-2022

I have done everything you have mentioned. The printer keeps restarting and showing the "49 Service Error" just after the initialization screens appears. I can't even get to the menu on the printer it self.

--
Regards,
Joop Roseboom

MilesCo3 · ‎10-23-2022

Exact same problem today 10/23. Updated firmware and it appears to have bricked my printer. Just cycles from initializing to 49 service error turn off then on. Repeats over and over again. I hope HP plans to take care of this. One minute I have a perfectly functional printer. Then after a firmware update it's a paperweight. Please help!

MilesCo3 · ‎10-23-2022

Exact same problem today 10/23. Updated firmware and it appears to have bricked my printer. Just cycles from initializing to 49 service error turn off then on. Repeats over and over again. I hope HP plans to take care of this. One minute I have a perfectly functional printer. Then after a firmware update it's a paperweight. Please help!

Ydoja · ‎10-24-2022

Exact same problem. Service error 79 at first and could still get to the main menu. Every time I tried to print it would give the 79 error and restart. Now it's giving the 49 error while initializing and restarting. It won't get to the main menu anymore. Just continually resets and gives 49 error. My wonderful printer is dead after an HP firmware update. I feel like an idiot for leaving on automatic updates.

Is there a way to force an old firmware version with a USB drive if I can't even get to the main menu? Is there anything that can be done at this point if I can't even get to the main menu?

MilesCo3 · ‎10-24-2022

I don't know what to do. I bought a Brother printer last night. I'm tempted to buy HP cartridges from Amazon, open them and then return them. If the printer can at least get to the main screen (turn on) I think there is a way to downgrade the firmware. I'm pretty sure from research that HP intentionally bricked our printers to force us to use HP Cartridges,

MilesCo3 · ‎10-24-2022

Spoke with someone at HP Support. You can try this:

Restart, on the black screen logo hold down the right lower right of the touchscreen until it says "permanent storage init." then release.

If that doesn't work lower left is Hard reset, lower right is soft reset.

I actually got to a firmware update screen and a setup screen but then it keeps failing. Guy basically told me my printer was dead and that using non-HP printer cartridges "kills the printer slowly"

JoopR · ‎10-24-2022

This is NOT acceptable! I also did the soft and hard reset but to no avail. I have always used original HP cartridges so that can't be the problem (I've read here on the forum that that could cause the issue).

I just think the firmware is screwed up. So we need to find an older one and try to install that one (via USB?). Any one any ideas?

--
Regards,
Joop Roseboom

MilesCo3 · ‎10-24-2022

I contacted a class action attorney. Clearly the firmware was responsible.

Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October

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