Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October

[Jeroenvincent]

Just got a new  281fdw printer delivered from HP Netherlands

I have to say great service after just 1 phone call to HP support

It shows that HP acknowledged the issue but came up with a good solution at the end

[Pkdemars]

I remembered seeing this in previous post:

11-28-2022 02:06 PM

@Dadeit82: Here's the menu sequence: Setup -> Service -> LaserJet Update -> Manage Updates -> Check automatically -> OFF

and

Setup-> Service -> LaserJet Update -> Manage Updates -> Allow Updates -> NO

--
Regards,
Joop Roseboom

[JoopR]

@Jeroenvincent: I presume that you had to give the 'broken' printer back to HP? Or did they just sent you a new one? Can you tell me how the whole procedure went?

[Jeroenvincent]

Give a call to HP support with your serial nr . They send a new printer without accessories

A week after they pick up your old printer

[Arnaud_French]

Dear all,

First of all, I wish you a merry xmas.

I'm one of those who succeed to have my printer back to life with its original fomatter board, and now I have a few questions:

1-Is it better (or recommended) to update to the new firmware from december 2022? Or better to stay with the "old"?  Especially for ink compatibility and security matter.

2-What would you do regarding the "proposition" from HP to have a new printer? Better to stay with my "back to life" and updated printer or better to ask for its replacement ?

Thank you.

Arnaud.

[Repairatrooper]

Depending on availability of replacement printers, some users may be upgraded. HP is just finalizing the claim for my customer so I will see what they send out. At least we know that HP has taken control of the situation and is resolving it, likely not as fast as any of us would like to see. When you contact support you may have to push on them to look up the information as it still seems to be moving through the channel.

[Tobalou1]

Hello , 

A french customer exactly in the same situation , I tried all the suggested workaround without any succes , do you know when we will be contacted ?

Thanks for all the help of everyone , it was very interesting .

Regards 

[Ptk3]

Same issue and called HP support.  They were terrible and very unhelpful.  I tried to ask the agent to take a look at this thread because it describes the situation perfectly - they would not.  Spent an hour going through all the same trouble shooting and still ended up at the same place.  HP printer design is so badly engineered that that can’t recover from the botched firmware upgrade.  The kick in the pants is this that they claim it is a hardware issue and not under warranty since the warranty is expired.  I explained that it is not a hardware issue but a firmware issue that has caused the hardware to not work AND the firmware is hp firmware.  HP broke the printer with their firmware that defaulted to,automatically update.  It is their responsibility - the printer did not wear out or stop working because of something the consumer did.  It stopped working because HP issued a flawed firmware update.  They should fix the printer - it is not inch different than HP hitting it with a bat - they caused this and they should fix.

[Repairatrooper]

@Ptk3 I have escalated your post to the moderators. If your unit was disabled due to the October firmware update there are clear documents instructing agents to fix/replace units that are not recoverable. This has been a long process to get to this point and it appears that the information is slow to make it to through to all the support agents.

[Ptk3]

thanks for the response - the agent and the agent’s first line manger told me the same thing.  Hardware issue and not under warranty - can’t apply any other firmware due to how this printer was engineered.  Was told I have to buy a new one - which is not at all appropriate since it was the firmware from HP that broke the printer.  My issue has been referred to a case manager - the case is opened under my wife’s name.  But why does it take this much administrative overhead?  It is not a hardware problem as every hp person seems to keep stating - it is a firmware problem. A firmware update that HP distributed to a printer that has poorly designed firmware contingency options.