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- Computer not found when trying to scan

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12-08-2017 02:58 PM
Product: HP OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)
Scanner cannot find my computer. I just got a new lap top. I downloaded the drivers from the HP website and still does not work.
1 REPLY 1
12-08-2017 03:10 PM
Hi,
You may have to start from your computer first:
Double click printer icon on desktop,
Select Scan tab then Manage Scan to Computer,
Click Enable -
You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.
Regards.
BH
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