Computer says HP Envy 5530 is offline

[Redhead71]

After months of printing without issue, my laptop now states that my HP Envy 5530 is Offline.

I have entered the Printer IP address in my browser and the printer is recognised and I can print a test page via the HP site.

I can also print via my iPhone. But the laptop still states Offline.

Any ideas?? 

[prabaa]

Thanks for your feedback.

Printer offline might be due to the IP address change automaically in the printer.

Appreciate your help on following the steps on the document to resolve the issue.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04249080

Happy Printing

[archilles23]

Hi Redhead71,

Thanks for choosing HP printer. I understand that you encounter printer offline issue from your laptop ONLY. Which means the laptop is not able to communicate with printer via WiFi router/network.

If your laptop were setup to communicate with printer via Window software, WSD earlier. I suggest you can try change the setting from WSD --> TCP/IP (IP address as what you have tested via web browser). Steps to follow as

Setup permanent IP to your printer

1) Open web browser and key in the IP address of your printer (that you already aware)

2) Click on "NETWORK" >> "Wireless" >> IP Configuration >> Click "Manual IP" then click apply

Setup your laptop to to communicate with printer via permanet IP

3) From windows search, look for "Devices and Printers"

4) Look for your HP Envy 5530 printer icon >> right click on HP Envy 5530 >> select "Printer Properties"

5) Select "Port" tab >> select "Add Port"

6) Select "Standard TCP/IP" >> key in your printer permanent IP set earlier (eg: 192.168.11.001)

Do a test page to ensure setup is done correct and communication between laptop and printer is established. Hope this help.

[marthatalky]

My problem of saying my printer is OFFLINE IS ON MY.IPAD, IOS.. APPLE PRODUCT NOT WINDOWS.
I don't need videos showing me windows.

[Redhead71]

I solved this myself by uninstalling and reinstalling the printer drivers on my laptop. Took me about half an hour.
Thanks very much for the replies.