Confused.. canceled?

[Lauresa]

I got an email saying in canceled for using the wrong cartrage. I have only used what HP sent to me. In fact I was using the last of the 2 that have been in my printer for months. They sent me a different # about a month ago but didnt put them in till today. And that is after I called HP to make sure they were the right ones. Then I get this email and they took all of the pages I had left that were already paid for. So I am confused and feel I've been stolen from. I hunted all over HP instant ink page for an email address and didnt find any so used this as a last step communication.

[Kumar0307]

@Lauresa, Welcome to the HP Support Community! I’m here to help.

I understand your concern. To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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