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- Printers Archive
- Connect wireless printer to tablet and phone

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03-05-2017 05:50 PM
Using directions enclosed with the printer to connect it to my network:
1st, I try to print from my iPhone. When I select Print, and Select Printer, I get the message No AirPrint printers found.
2nd, so then I enable Wi-Fi Direct using the 2-line control panel on the printer.
3rd, on the iPhone and ipad, in turn, I go to Settings, Wi-Fi. I see the HP model name, click on it, and am prompted for a password. My network password doesn't work, and I have no idea where to find such a password.
03-06-2017 01:47 PM
Hi! @Giraffelocity, Thanks for stopping by HP forums!
I understand that you have issues connecting your printer to a tablet or a phone.
Don't worry I will try to help you out.
Did you make any changes to your printer?
Please try the steps recommended below.
Move the router closer to the printer but no closer than 6 feet (1.8 meters) from the router. And make other common household items like microwaves, baby monitors, and cordless phones are not nearby. These often interfere with your wireless signal.
Make sure that the AirPrint-enabled printer is connected to the same Wi-Fi network as the iOS device. Note that Wi-Fi printers may take several minutes to join a Wi-Fi network.
AirPrint cannot be used on cellular networks.
Make sure Airplane mode is OFF.
Make sure that your iDevice is running the latest version of iOS and your printer has the latest firmware version installed.
Check that your printer has not turned off wireless
If it is turned OFF, press the wireless button on the printer to get it running again.
Try switching your iPhone or other iDevice WiFi bandwidth setting from 2.4 Ghz to 5 Ghz or vise-verse (from 5 Ghz to 2.4 Ghz)
If you are unsure how to check this setting, contact your Internet Service Provider (ISP).
Turn your iDevice off and back on again. Turn your printer off and back on again.
Switch off BOTH your router AND your modem, wait 30 seconds and turn back ON.
Turn off Bluetooth and try printing.
Make sure that AirPrint is enabled in your printer settings. Check your printer’s manual for this.
If you have any computers connected by ethernet to your network via a router/modem, shut those computers down. With that computer(s) off, try AirPrint again.
Change the Internet Printing Protocols (IPP) setting from Off to On to make the printer findable via AirPrint.
The IPP (Internet Printing Protocol) is usually found under the printer’s Advanced Settings sub-menu
When turning devices off, try to remove the wifi router and printer from its power source and wait for 30 seconds. Then plug it in and try again.
Refer this article to further troubleshoot AirPrint issues.
Let me know how it goes!
Have a wonderful day ahead! 🙂
A4Apollo
I am an HP Employee
03-07-2017 08:17 AM
Thank you for your quick reply. None of that information really got me printing. I needed the Wifi Direct pw and I found it almost accidentally on the display. Like some kind of miracle. Seems like this could have been made simpler. But indeed, thank you. Good to know someone recognized i was struggling out there.
03-07-2017 08:27 AM
@Giraffelocity, Thanks for your response and time.
I am glad to hear that your issue got resolved.
If you have any queries in future related to any HP products, you can always reach out to us.
We will try our best to help you out.
Take care,
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee
