Connecting Vista 32 bit to Printer installed on Windows 10 64 bit - HP 4500 G510a

[JohnDFurlong]

I've got an HP 4500 G510a installed on Windows 10 (64bit) working fine printing locally.

I've got another desktop machine running Windows Vista (32 bit), that I'm trying to connect to the printer on the Win10 machine.

Sharing is enabled on both machines, and the Vista machine can SEE the printer when I try to add it as a network printer.

I downloaded the all-in-one driver from http://support.hp.com to the Vista machine, and unpacked it to C:\hp\

on the Vista machine.  No matter what I do, the network printer intaller can't find the driver in the C:\hp\  folder.

Any ideas what I'm doing wrong?

[banhien]

Hi,

You need to install printer software and drivers on you Vista machine the same way like on Windows 10 machine. Unpacking software only it not good enough.

Regards.

[JohnDFurlong]

Thanks for your advice, Banhien!

To avoid confusion, and assist anyone else who may read this forum entry in the future, I'm going to list the process I followed from start to finish.

 - I downloaded OJ4500vG510a-f_Full_13_en.exe
 - I executed OJ4500vG510a-f_Full_13_en.exe
 - That installer popped up the dialog "HP Webpack - Choose a directory".
 - I created C:\hp\ 

 - In "HP Webpack" chose "c:\hp\" and clicked the "EXTRACT" button.

When extraction completed this dialog appeared: "HP Officejet 4500 G510a-f"
The buttons on that dialog were:
   "Add a Device", "Install More Software", "HP Online Resources", "HP Easy Printer Care Software", "Uninstall", "Setup Guide"

I clicked "Add a Device".
When the dialog displayed "Connect your device now" (wanting the printer plugged in via USB)
I checked "if you are unable to connect your device..." and clicked the NEXT button.
The dialog then closed

I then proceeded to try to add the printer:
I clicked "Start > Settings > Printers"
I clicked "Add a network printer"
That bought up the "Add a printer" dialog

In that dialog, I highlighted the remote printer
I clicked the NEXT button

The following error message appeared:
   "The Server for the 'HP Officejet 4500 G510a' printer
    does not have the correct printer driver installed.
    If you want to search for the correct driver, click OK..."

I clicked ok
A dialog appeared: "File needed printer driver INF for..."
I browsed to the folder C:\hp\OJ4500vG510a-f_Full_13_en\

None of the INF files in "C:\hp\OJ4500vG510a-f_Full_13_en\" will allow me to complete the installation of the printer.

Any insights?  🙂

[JohnDFurlong]

It's been a while and no one has replied... any ideas how I can resolve this?

[Jeet_singh]

Hi @JohnDFurlong,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having issues installing the printer drivers on Windows vista. Don't worry we'll try our best to help you with this,

Let's try to install the Windows built-in drivers and check if that helps, using this link.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,