Connection issues when scanning to email

[DTS2017]

Help!  At first on my printers screen no names were showing up for me to scan to email, but that has since been fixed with help from another representative.  Now when I scan to email my printer is saying it can't connect and to check the name and address.  I didn't think it would be so difficult to set up the printer to scan to email.  Can anyone give me a solution?

[sandytechy20]

@DTS2017

This is a great location to get assistance! I read your post and see that you are getting cant connect and check the name and address error when you try to do scan to email option on HP Officejet 8720 printer. I would like to help you resolve this issue. 

• Open the HP software.
• Under the Scan or Scanner Actions heading, click Scan to Email Wizard.
• When the outgoing email profile window displays, click New, and then enter the email address you intend to use with this profile.
• Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.
• Enter a security PIN to restrict access to this email profile from the printer control panel, if desired.
• Enter the correct SMTP server and SMTP port information.
• If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields.
• Click Next, and then click Save and Test or Save to complete the email profile configuration.

Click here and follow the steps mentioned under Scan directly to email in the document.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.