Constant error code Envy 5032

[Userroger654]

Hi there, can anyone help with regards to a constant error code and my printer not linking to Instant Ink? Thanks!

[Kumar0307]

@Userroger654, Welcome to the HP Support Community! I’m here to help.

To assist you better, what is the error code?

Make sure the printer is connected to the internet to use the Instant Ink service. 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Userroger654]

Hi thanks for your reply, I actually got some support and resolved this problem now. Thanks!

[Kumar0307]

@Userroger654

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!