Constant first page paper jam

[Pepeillo]

Help please!

Every time I print any document from one or multiple pages, when the printer starts to print the first page gets stuck and a printing error says to open the duplexer and take out the paper jam, then all the rest of the document prints without problems, no matter how many pages the document has.

The only way to print without first page jam is to print a first COVER page ???

[Jeet_singh]

Hi @Pepeillo,

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I see from the post that you are having constant Paper Jam issues on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue,

This seems to be a mechanical failure. Before you come to any conclusion, I would suggest you try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer,  using this link: http://ftp.hp.com/pub/softlib/software13/printers/OJ7612/OJ7612_R1615A.exe

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Pepeillo]

Thank you very much for your answer, I really appreciate it.

I was also wondering if it's a mechanical failure why if I add a COVER PAGE (I'm running with MacOS 10.12.2 Sierra) before the document it prints all without problems,  but if I print only the main document (no matter how many pages) the first page gets jammed and I have to open the duplexer or push OK to take the page out... and then it prints the whole document without more problems (no matter how many pages).

It has to be a corrupted instruction that is sent to the printer prior printing, but where? and how to discover it?

Tricky situation...!

[Pepeillo]

Found this Post and I think that's the problem! the top of form margin. But I didn't find how to solve the problem

[Jeet_singh]

Hi @Pepeillo,

Thank you for replying,

I understand you are still having the issue with the paper Jam. Don't worry as I have a few other steps which should take care of this issue,

Let’s try to reset the printing system, which will fix these types of issues almost always. Follow the step below and check:
 

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Pepeillo]

Hi Jeet_singh,

I did that at least 5 times (no results) I did all you can imagine but today I found the solution.

The only way that my printer works perfect is when I don't activate the DUPLEX PRINTING OPTION in the Preferences and ACTIVATE HAND DUPLEXING (JAJA)

Than I bought a duplex capable printer but I can't use it for that because It does not matter if the document is 1 or 100 pages when I print with that option activated in the preferences, the first page gets jammed inside the printer in a possition just to start printing and when take out the jammed page the printer prints the rest of the pages without problems.

[Dvortex]

Hello, @Pepeillo

Thanks for the update! I see that you were working with @Jeet_singh, but he is out of office today and I will be glad to be of your assistance 🙂

Glad to know that you found a workaround for your printing issue 🙂 

Going through your posts, you have mentioned that even the duplex capable printer that you purchased is doing the same. I think there could be some issues with the duplex print settings while printing. Because otherwise, you will not face the same issue on 2 different machines. I would suggest you check the settings as mentioned here: http://hp.care/2ffZJbG

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!