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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 12:02 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

 My HP Envy 4520, 4 months old, suddently will not copy or scan a page. Output looks kind of like a test page. See link to image of output. Print works fine. I have reloaded software and drivers. Run test that shows all working fine. This started after almost 4 months of all working fine. Thanks so much.

 

Jim

 

 

/t5/image/serverpage/image-id/155049i4EA21F47FBA61764/image-size/original?v=1.0&px=-1

 

 

2 REPLIES 2

‎03-23-2017 06:15 PM

HP Recommended

hi jimtf4, 

 

it seems that there is something wrong with the scan hardware. You may approach to the service center for repair since it is still under warranty. 

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Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I work for HP

‎03-23-2017 06:18 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try to restart your printer (switch off and switch on) and ensure that the scanner lid is cloded when the printer is starting up.  After that, try doing a copy job again, what's the results?

 

If the results are still the fuzzy print, then your scanner may be defective.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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