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atopol
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Copy producing blank pages

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HP Officejet 3830

Hello! I am trying to copy something and it keeps printing a blank page. I tried a test page and also the printer status report which both printed fine so I'm assuming it's not an ink issue. I've tried copying from the glass and also from the feeder. Any ideas?

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Dvortex
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Hello, @atopol – Hope you are well 🙂


Thanks for reaching out. This is a great place to find the help you need, from other users, HP experts, and other support personnel!

Going through your post, it looks like a scanner failure issue with your printer. Did you try making a scan to your PC? If not, try to make a scan and let me know the result.

 

This happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle and then try making a copy.


Let me know if that helps!

Cheers 🙂


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DVortex
I am not an HP Employee
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