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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2017 01:07 PM

HP Recommended
Product: HP 5660 All-in-one Printer
Operating System: Microsoft Windows 7 (64-bit)

When I try to copy an 8x11 document my printer gives me a "paper mismatch" error.  When I go into the settings it only gives me an option of 4x6 paper.  How do I get the correct size?

1 REPLY 1

‎05-07-2017 01:19 PM - edited ‎05-07-2017 01:20 PM

HP Recommended

Hi,

Open and close the paper tray, what is shown on the screen?

 

If it shows 4x6 press Modify and change the paper size accordingly, then try copying again.



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