DHCP Disabled and ip 0.0.0.0

[AugustoP]

Hi, I have a Laserjet P2015dn connected with cable to our switch. Not USB connected (when it was connected it was the same).

My problem is that I can't get into printer's configuration to change ip or other things. 

The TCP/Ip shows this:

Host Name:
Domain Name:
IP address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway 0.0.0.0
IP COnfigured by: Manual
WINS Server: 0.0.0.0

DCHP: Disabled

I already tryed a "cold reset" with cancel + go button. And turn off + go button.

I need to enable dhcp or set a static ip to the printer. Can someone help me? Sorry for my english. Thanks.

[SHThompson]

Try the procedure in the following post:

http://h30434.www3.hp.com/t5/LaserJet-Printing/Cannot-reset-IP-address-on-Laserjet-P2015dn/td-p/5085...

[AugustoP]

I already tryed it but nothing change.

[sabretooth04]

Since you are connected to a switch, there is no IP address to give out since there is no DHCP server. And you have DHCP disabled in the printer. IP addresses of 0.0.0.0 is normal.

[AugustoP]

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@sabretooth04 wrote:
Since you are connected to a switch, there is no IP address to give out since there is no DHCP server. And you have DHCP disabled in the printer. IP addresses of 0.0.0.0 is normal.

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I know that but I need to know HOW TO ENABLE DHCP! I already connect to a router but nothing.

I can't connect to the ip of the printer of course cause is 0.0.0.0 so I can't get into web
I can't use hp toolbox fx cause it doesn't work
I downloaded the Administrator Kit but it doesn't work in 64 bits and I didn't see any tool to configure printer options like dhcp or ip.

So how can I configure the printer to give it an ip or enable dhcp?

[sabretooth04]

Did you read the User Guide fully?

If the Network Configuration page does not have a valid, non-zero IP address, reset the HP
internal network port to the factory defaults by pressing the Go and Cancel buttons at the
same time.

Page 109.  Please download and read the entire User Guide please to resolve this issue.  Network help is here.

[AugustoP]

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@sabretooth04 wrote:

Did you read the User Guide fully?

If the Network Configuration page does not have a valid, non-zero IP address, reset the HP
internal network port to the factory defaults by pressing the Go and Cancel buttons at the
same time.

Page 109.  Please download and read the entire User Guide please to resolve this issue.  Network help is here.

---

Like I told in the 1st post I already did the "cold reset" or whatever it's call. Pressing the 2 buttons and waiting the 2 minutes after reset.

[sabretooth04]

And you plugged the printer into a router via LAN cable and power up? Did the router see the IP address or not?