DJ3050_J610_1315-1.exe error

[RobTheNotRich]

Log Name: Application
Source: MsiInstaller
Date: 4/7/2017 10:30:28 AM
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: ROBSPC\RobRich
Computer: RobsPC
Description:
Product: HP Deskjet 3050 J610 series Basic Device Software -- Error 25056. Call to DriverPackageInstall returned error -536870329 for package 'C:\Program Files\HP\HP Deskjet 3050 J610 series\DriverStore\Pipeline\hpvpl09.inf'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">10005</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-04-07T15:30:28.482751400Z" />
<EventRecordID>30890</EventRecordID>
<Channel>Application</Channel>
<Computer>RobsPC</Computer>
<Security UserID="S-1-5-21-2816153937-1695056464-4277810747-1001" />
</System>
<EventData>
<Data>Product: HP Deskjet 3050 J610 series Basic Device Software -- Error 25056. Call to DriverPackageInstall returned error -536870329 for package 'C:\Program Files\HP\HP Deskjet 3050 J610 series\DriverStore\Pipeline\hpvpl09.inf'</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B36343537424438332D393843462D343236372D393344372D4631373346463345374332357D</Binary>
</EventData>
</Event>

I've tried all the suggestions: removing temp files, starting in clean boot mode, running troubleshooter, no help

[MKazi]

@RobTheNotRich

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Deskjet 3054 All-in-One Printer - J610a and an error appears as DJ3050_J610_1315-1.exe. I read that you have tried to remove the temp files, starting in clean boot mode, running troubleshooter and nothing worked. I appreciate the steps you have performed and have certainly done a good job. Not to worry, I'll do my best to help you.

I would like to know the following information to assist you better:

• Are you getting this error during the installation of the printer drivers?
• Is the printer connected via USB or wirelessly?
• Is the printer able to make a copy? If yes, it indicates that the printer's hardware is good. 

Meanwhile, I'll provide you the steps to uninstall any printer drivers from the root level. Sometimes, few drivers files may prevent the installation:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.

Now, please download and install the printer drivers for Win10 from this link. 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

[RobTheNotRich]

Kazi,

Thanks for your help.

Trying to remove the driver and package, I got:
Failed to remove driver HP Deskjet 3050 J610 series Class Driver. The specified printer driver is currently in use.
Failed to remove package prnhpcl1.inf. Access is denied.

Rob

[MKazi]

@RobTheNotRich

You're welcome. 🙂

Did you close all printer applications and then try the steps? Also, press Ctrl+Alt+del keys to open Windows Task Manager and all printer related application processes. Then you may try to uninstall the drivers from the root level.

Let me know. Cheers! 🙂

[RobTheNotRich]

I was able to remove the driver, but the error in the install presisted.

I am giving up on this, and have successfully run the install on another computer.

Thanks for tryig.

Rob

[MKazi]

@RobTheNotRich

Looks like something is blocking the installation. I understand how you feel. However, you may try these steps when it is convenient for you. These steps might help.

• Please note that if the printer is connected via USB then disconnect it and then begin the installation. During the installation, the computer will prompt you to connect the printer.

• Check User Account Control. Type UAC in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
• Click Change User Account Control settings in the search results.
• Then do one of the following:
  • To turn UAC off, drag the slider down to Never notify and click OK.
  • To turn UAC on, drag the slider up to the desired level of security and click OK.
  • You may be prompted to confirm your selection or enter an administrator password.
  • Reboot your computer for the change to take effect.

• Disable any firewall until the installation is complete.

• Remove the printer from the print server properties.
• Go to Control panel>>Devices and Printers.
• In the Devices and printers window, select your HP printer. Then on top of that window, click on Print Server Properties. Below image is an example.

• This will open the print server properties window. Below image is an example:

• Select the installed printer drivers  for your printer and click on remove. 
• Click on Apply and OK.

Now please try installing the printer drivers again.

Hope this information helps. Take care!