• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Officejet 5740 e-All-in-One
Microsoft Windows 10 (64-bit)

I have reset my "HP Officejet 5740 e-All-in-One Printer series" printer in hope to be able to log into the EWS service to make some changes.

I'm getting a popup that is asking for the username/password.

What is the defualt username/password?

 

5 REPLIES 5
HP Recommended

@chuck_p74

 

This is a great location to get assistance! I read your post and see that you are getting pop up asking for username and password while accessing EWS page. I would like to help you resolve this issue. 

 

Please follow the bellow steps to fix this issue.

  • Press the wireless button on control panel.
  • Select settings.
  • Scroll down to restore network defaults and then press OK.
  • You should be able to make changes on EWS page now.

Let me if that works.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Still getting the same message. I tried it in Chrome and Internet Explorer.

I'm able to get to the ' HP Officejet 5740 e-All-in-One Printer series' page, but if I try to make any changes (i.e. Tools/Utilities/Print Quality Toolbox or others) I get the login prompt.

Is there an actual username/password that would go in there?

 

 

HP Recommended

@chuck_p74

 

Thanks for the reply.

I appreciate your time and effort.

 

Try the below username and password.

  • Username: admin
  • Password: admin

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

No joy. admin/admin doesn't work.

HP Recommended

@chuck_p74

 

I appreciate your time and patients.

 

I request you to contact HP Phone support for further assistance this.

 

Cheers.

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.