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‎10-18-2021 03:12 PM

HP Recommended
Product: HP ENVY 7855

Hello: I’ve seen that there are questions like mine posted already, but I have found the proposed 20-step resolutions absurd for something that should be very simple. 

 

I have an email address on my scan to list. It is a work address. I no longer work at the company associated with that email address and I cannot recall or locate my PIN. When I try to change the PIN the link to do so goes to the work email address that I, of course, no longer have access to. 

 

Given that this is my own personal printer, I should be able to go in and simply press a delete button to remove this email address.  HP: Can’t you make this happen with a few adjustments on your end, or at the very least send a one-time passcode to the email on file for the printer (which I do have access to), making it possible to change the PIN and then delete the account? 

 

C’mon now. Let’s simplify.

 

Thank you - Diane

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