Designjet T520 Not Printing

[VikeAan]

The printer was working very well last week. Sarting Monday this week, it no longer and cannot print any print jobs sent to it. Not even its own diagnostic reports or any of its own status reports. No specific error message appears.

The screen on shows the following (and this repeatedly happens whenever to print anything):

"Printing Reports

Paper source: Roll (or multi-sheet tray)

Paper type: Plain paper"

And a RED "X" at the right bottom corner is shown (to exit or cancel the print job?).

We thought it needed to update firmware & drivers, so we did updated, but did not help to fix the issue.

It was previously connected via wireless. Now we did wired connection but did not help either.

What can we do to fix this problem, please?

[Dcpcfix]

Have you tried unplugging the printer for about 30 minutes? Power surges will confuse printer and it has to sit to clear error.
If you had storms over weekend hopefully this will fix it. If not you may have defective pca and you may have to decide if you want to spend a lotta money on an old printer.
Good luck.

Dave

[VikeAan]

I will do the 30 minutes shut off. Let's see if that would help.

What's PCA anyway? The printerhead?

[Dcpcfix]

The main board that controls printer functions.

[VikeAan]

We turned off the printer over the weekend.

Would the mainboard be affected by power surges even if its turned off?

[Dcpcfix]

If the surge is big enough it could. Only good protection is to unplug when storms are coming. You also might see if any new construction is going on around your business. Seen a few times new lines being run and not having a good ground which effects everyone on transformer.

[Mikeg81]

Hi,

If the printer is responding, you can also try a Restore Factory Settings, or a partial reset.

[VikeAan]

Thank you for all the responses.

I called for HP Tech help (paid service on out of warranty unit). After going through with HP Tech Support testing (over the phone), it was found out that the ink cartridges already reached their expiration times. While the 'printhead assembly' was thought to have also been compromised (or had expired too, because the printer report only indicated "Expired", and not specific as to which part(s) expired), I only replaced with new ones the expired colored ink cartridges, and the printer is back to work...

We kept the new replacement 'printhead assembly' we purchased for future use, as the Tech Support said the printhead assemby has expiration time, too (of about over year or more). Our T520-36 printer has gone over that time period already since it was purchased, with the original 'printhead' still in use.

I did not replace the 'black ink', because it was newly replaced only several weeks ago with level ink at over 60%.