Designjet Z3100 24" error 03:10

[jasonmiamifl]

This endless trouble maker of Z3100 24" printer giving me prolems, one after another, anothers.

Last trouble I worked on was the carriage box error & could not pass the diagnostic test ,also color calibration, line sensor tests and all failed.

Now I replaced with a whole new carriage box. Spent me most of the saturday afternoon & finally all

finished & was thinking I could relax & it will run fine.

Then it power on & said 03:10. checked the service manual & it was the power supply problem. How power supply could fail & few hours ago it was working perfectly.

I run power supply test & it failed. I skipped the power supply & tested other electonic components, all past, 

except failed  carriage box test & seemd no power to the carriage box & I suspect migt be the trailing cables to the

carriage box pca.

But manual keep pointing to power supply & myself don't believe power supply is faulty.

             ( if really & I have one from Z2100 44" & can replace quickly ) 

What do you think & recommend ?

[SHThompson]

If you put in the wrong carriage it can cause the 03:10 error.

[pipistrada]

The system 03:10 is an error code related to the power supply. Check the connections from the trailing cable to the Main PCA, try a different power outlet and try a different power cable. If the problem persists you will have to replace the Power Supply for sure 

[SHThompson]

The first step is to check and make sure the carriage you put in is for a Z3100.

A Z3200 Carriage installed in a Z3100 will cause this error.

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[Mikeg81]

Hi,

Is the fan on the PSU spinning?

[jasonmiamifl]

Thanks for your kind helps.

I simply removed the new carriage box & put the old one back, but replaced the color sensor.

All booted up fine & no error. Then when I did the esp test on normal esp test & it passed ok.

I did power supply test & all voltages were within limites & past test.

Then when I did the power up diagnostic carriage box, also ESP alone test, both failed and message as follows :

Q5669A      

FW v4.080d
Sensor type   GE3

Serial # 973

manufacture date   09/29

Then next screen   error 58:10

Fail  deltae
out of limites

92.000 > 8

This color sensor is the third one I replaced & stll same  58:10  color sensor not working.

The sensor cable was secure & screws well tightened. 

Except when color calibration & shutter did not open   (   origin of troulbe , I knew it , but

no where to set option to open it automatically .     might from somewhere by the service station )

Time, money, efforts all wasted.

[Mikeg81]

If you do the color calibration, do you get the error?

[jasonmiamifl]

03:10 was gone after I put the old carriage box back with new color sensor.

When I did the esp alone calibration, it pass.

Then when I do the line test or carriage box test , whenever it got to esp test & error 58:10. fail. It was the third color

sensor I used.

I suspect the service station did not open the shutter ( as I posted on other post & ask about the

shutter ). I wish there was option to open the shutter somewhere, but none unfortunately.

I bought 2 brand new service stations from China & they are on the way already.

Once they arrived &  I will replace with the new service station & see does it open the shutter.

Will post if I have news.

Thank you very much for your kind helps.

PS : the MK/R printhead was bad & missing red color. see photo attached

[Danno_1]

Hi there,

I have the same 58:10 error when I do the SOL diagnostic test.  All my carriage tests are a pass except the ESP.

Did you have any luck resolving the issue?

I see the shutter open when the carriage reads the colour chart and the light is visible but the same delta error, "out of range " comes up when I do the diagnosis.

Any help is appreciated.

[jasonmiamifl]

not yet, but I have one Z3100 & two Z3200 , all 44" working perfectly & I left leave it collect dusts...