Designjet system maintenance tool.

[DCADGUY]

I seem to have lost my designjet system maintenance tool. Where can I download it?

[Mikeg81]

Hi,

What printer do you have and what OS?

[DCADGUY]

Designjet 111 ----Windows 8.1 (64-bit)

[Mikeg81]

A the following link, select the exact model of DJ 111, then the OS and then the software

http://support.hp.com/us-en/drivers/selfservice/identify?q=designjet+111&tool=s-002#Z7_3054ICK0K8UDA...

FYI.

Downloads are not available at the moment

[DCADGUY]

I found my original installation disk, and installed the maintenance tool. However, when I try to launch the tool, I get a message that the printer must be connected directly to the computer, which it is. I have a USB connection.

Don't understand why it doesn't recognize this.

Is there another method to invoke head cleaning?

[Mikeg81]

Hi,

Try to use your browser on Compatibility mode. Here is a doc about that.

http://windows.microsoft.com/en-us/internet-explorer/products/ie-9/features/compatibility-view

If you have problems with the printheads, you can use the following document

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00070773

For the Printhead cleaning from the front panel, the following doc have the instructions

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=bpp03838

[DCADGUY]

Thank You, the info you gave me allowed me to clean the print heads from the front panel.

That solved my main problem. However, I still can not launch the maintenance tool. It would be nice if I could, but at least I have a way to clean my heads, now.

[Mikeg81]

hi,

i'm glad you got your main problem resolved

Try the compatibility mode to open the Maintenance Utility.