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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2019 06:30 AM

HP Recommended
Operating System: macOS 10.14 Mojave

When trying to scan a document, I keep getting: "Document Feeder Issue - Make sure document is within specs of document feeder and fully seated in the tray". I've double-checked everything, I reset my printer, did a hard reset, unplugged it, re-installed it, updated it and still: the same message. How can I get my printer to scan?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2019 06:46 AM

HP Recommended

Hi,

Are you using a Plain Paper? any lighter or thicker paper is not supported by the scanner.

Please follow the video below to ensure you correctly load the original into the scanner:

https://www.youtube.com/watch?v=h6gYJ-Dkk_U

 

Also, try following these steps to calibrate the scanner and check if that may make any difference:

https://support.hp.com/us-en/document/c05599921

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎02-09-2019 06:46 AM

HP Recommended

Hi,

Are you using a Plain Paper? any lighter or thicker paper is not supported by the scanner.

Please follow the video below to ensure you correctly load the original into the scanner:

https://www.youtube.com/watch?v=h6gYJ-Dkk_U

 

Also, try following these steps to calibrate the scanner and check if that may make any difference:

https://support.hp.com/us-en/document/c05599921

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎02-09-2019 06:53 AM

HP Recommended

Fixed it, thanks very much!

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