DeskJet Ink Advantage 2135 - no option to clean the ink cartridges

[Rebecca10]

I need to clean the print heads, but there is no option to do so.

I looked up the instructions here: http://support.hp.com/in-en/document/c04593626

In the section Step 10: Clean the Ink Cartridges, in the part for OSX, number 6 says to click Clean Printheads, but no such option exists:

[Rainbow23]

@Rebecca10, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to see the option to clean the printhead on the HP utility.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2bMglIv

You may also follow the link: http://hp.care/2ief3bh

Let me know how that works.
 

I hope you have a good day ahead.

[Rebecca10]

Thank you but those links do not solve the problem. In the first link , the information about cleaning the print heads is identical to what I read at the link I included in my original post. I get stuck on instruction number 6, because there is no option that says Clean Printheads in the Printer Utility (see screenshot in original post). The second link is not relevant to my problem, as it relates to ink cartridge errors. I'm not having any errors, I just need to clean the print heads. 

[Rainbow23]

@Rebecca10, thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.