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‎05-14-2017 01:16 AM

HP Recommended
Product: DeskJet Ink Advantage 2135
Operating System: Microsoft Windows 10 (64-bit)

Hi. I bought a new DeskJet printer today and when I tried to set it up, everything was in black and white, including the test page, diagnostic report, all the documents I tried printing. I tried unistalling and reinstalling, using a different program for printing (GIMP), I double-checked that all the settings are set to colour and it didn't work. The cartridges are the geniune HP 652 setup ones that came with the printer and the estimated ink levels said it's near full. I'd like to make sure that I covered all options first before buying a new cartridge because they're really expensive here. Thanks.

1 REPLY 1

‎05-14-2017 04:40 AM

HP Recommended

Sure sounds like a defective cartridge.   It would be faster to take the entire unit back for replacment.

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