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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-19-2017 01:11 PM

HP Recommended
Product: Deskjet 2540 printer
Operating System: Microsoft Windows 10 (64-bit)

Deskjet 2540 printer. Black ink ran out. I replaced with a brand new HP cartridge (black 61).  Black ink cartridge light stays on (not blinking) no matter what attempts to reset as suggested in troubleshooting.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2017 02:53 PM - last edited on ‎04-03-2024 09:33 AM by

HP Recommended

@shiloh03

 

This is a great location to get assistance! I read your post and see that your Deskjet 2540 printer is not printing in black. I would like to help you resolve this issue. 

  • Align the printer.
  • Clean the ink cartridges.
  • Reseat the printer properly.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1

‎01-20-2017 02:53 PM - last edited on ‎04-03-2024 09:33 AM by

HP Recommended

@shiloh03

 

This is a great location to get assistance! I read your post and see that your Deskjet 2540 printer is not printing in black. I would like to help you resolve this issue. 

  • Align the printer.
  • Clean the ink cartridges.
  • Reseat the printer properly.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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