Deskjet 2542 Prints Blank Page

[idigrcks]

When I send a document to the printer, it just prints out blank pages. I've tried this from two different computers. When I run the HP Utility to bypass the drivers, it works fine. I've uninstalled and reinstalled the drivers and I get the same problem. Any help would be appreciated. Thanks. 

[Sizzlingsum_13]

Hello@idigrcks

Welcome to the HP Forums.I would like to take a moment and thank you for using this forum, it is a great place to find answers.I see that you're getting the blank printouts while trying to print on your machine.I would like to help.

Steps to follow:

Step 1: Insert the single cartridge at a time and try to print in the single cartridge mode.(check which is the defective cartridge).

Step2: Check estimated ink levels and replace low or empty cartridges and Clean the area around the ink nozzles.

Step3: Clean the cartridges using an automated tool.

1. In the menu bar, click the Apple icon ().

2. Click System Preferences.

3. Click Print & Fax, Print & Scan, or Printers & Scanners.

4. Click the name of your printer, and then click Open Print Queue.

5. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

6. Click Clean Printheads, and then click Clean.

Step 4: Align the printer.

For step by step instructions: Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers:)

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[idigrcks]

It's not the heads or anything physical as when I print a test page from the HP Utility it comes out fine. The HP Utility says that it bypasses the drivers, so I would assume that it's something to do with those. Thanks. 

[Sizzlingsum_13]

@idigrcks

Thank you for the update.

This issue can be fixed by updating your Mac and then resetting the printing system.

Try the steps below:

* Click the Apple menu icon, and then click “System Preferences”.

* Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

* Right-click the blank space in the Printers list, and then click “Reset printing system”.

* Click “Reset” in the confirmation window.

* Enter an administrator username and password, and then click “OK”.

* Wait until the printing system is reset and no devices show in the Printers list

* Click the “Add button” (+).

* Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.

* Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance.

[idigrcks]

Thanks for the promt response, but it didn't work. I tried it twice, once using the "Airprint" and once using the HP Utility. Thank you though. Any other thoughts? 

[Sizzlingsum_13]

@idigrcks

Thank you for the update.

Let's try to fix the issue by updating the firmware, Click here to know more about the firmware update.

Let me know how it goes, cheers:)

[idigrcks]

Neither of those methods let me update the firmware on the printer. And I tried looking around for other ways but to no avail. 

[Sizzlingsum_13]

@idigrcks

Thank you for the update.

Appreciate all your time and efforts.

These solutions are explained in detail in this document: Click here

Let me know if this helps, cheers 🙂

[idigrcks]

OK. Did that. It didn't really work. Also, I had to do the firmware update through a PC because my Mac wasn't letting me. Anyway, after the update I reset the printing settings again and it still mostly didn't work. I was able to print a page off of the HP website, but I couldn't print from Word, Pages, or Excel. Anything else I could try? Also, the machine does make copies, so I know it's not something physical. I'm perplexed. 

[Jeet_singh]

Hi @idigrcks,

Thanks for the update,

I appreciate your time and efforts,

I understand you have followed the steps suggested and still having the issue, don't worry as I have a few other steps which should help to resolve the issue,

Let's try to perform a reset printing system, using this link.

For more specific, please follow the steps suggested - How to troubleshoot print failures in Word for Mac, Excel for Mac, or PowerPoint for Mac - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,